Innovative IT Manager and Digital Strategist with over 8 years of experience in IT infrastructure, cybersecurity,

cloud solutions, and digital marketing. Proven expertise in driving digital transformation, delivering scalable

solutions, and enhancing operational excellence. Notable achievements include a 25% reduction in downtime,

30% productivity improvement through automation, and a 40% increase in ROI for key projects. Fluent in

English, Italian, and Persian, with limited working proficiency in Turkish, offering a versatile skill set for global

initiatives.

Transforming IT environments with over 8 years of experience in IT support, management, and digital innovation.

Current Projects:

• Designed and managed scalable IT infrastructures, ensuring 98% uptime and secure operations for

global teams.

• Administered Microsoft 365 accounts, Intune, and other enterprise systems, supporting over 200

employees.

• Automated provisioning workflows and enhanced user access controls, aligning with GDPR and SOX

compliance.

• Provided Tier II support for AV and IT equipment, achieving high functionality and user satisfaction.

• Directed IT documentation initiatives, improving knowledge-sharing and issue resolution.

• Description:
  “I am the founder of Roulium, a technology solutions company offering services in web development, digital marketing, e-commerce, app development, and print content creation. Roulium is dedicated to helping businesses enhance their digital presence, streamline operations, and achieve growth through customized technology solutions.”
• Services Offered by Roulium:
• • Web Development: Creating responsive, user-friendly websites.
  • Digital Marketing: Running data-driven Google Ads, social media campaigns, and SEO.
  • E-commerce Optimization: Improving online sales platforms.
  • App Development: Designing cross-platform apps.
  • Print Content Creation: Crafting promotional materials and magazines.

• Directed the redesign and optimization of the company website, enhancing UI/UX and increasing online

sales by 30% within six months.

• Formulated and implemented data-driven sales strategies, achieving a 20% increase in customer

retention and revenue growth.

• Produced and supervised the creation of high-quality photo and video content, ensuring alignment with

the brand’s vision and target audience.

• Leveraged advanced analytics tools to uncover insights, leading to a 25% improvement in business

performance and customer satisfaction.

• Role: IT Support Specialist / 2017 – 2022
• Description: Provided technical support to over 50 users, managing software, hardware, and network operations.
• Key Achievements: Resolved 95% of issues on first contact and reduced downtime by 30%.

• Role: IT Support Specialist / 2015 – 2021
• Description: Managed IT systems for over 100 devices, including network setup and cloud-based email management.
• Key Achievements: Reduced security incidents by 50% and improved remote accessibility with VPNs.

• IT Infrastructure Management
  Designing, implementing, and maintaining secure and scalable IT systems.

• Network Configuration & Security
  Setting up secure networks, VPNs, firewalls, and monitoring tools to ensure data safety.

• System Administration
  Managing software, hardware, and server configurations for optimal performance.

• Technical Support
  Providing 24/7 support to resolve hardware, software, and network issues to ensure minimal downtime.

• Project Management
  Leading IT projects from inception to completion, using Agile methodologies to ensure timely delivery.

Discover the inner workings of modern computing with The Anatomy of Computers: A Comprehensive Guide to Hardware. This essential guide is your roadmap to understanding, building, and maintaining the physical components that power today’s digital world. Designed for both beginners and seasoned tech enthusiasts, this book takes you on a detailed journey through the fundamental and advanced aspects of computer hardware. From the basic components like the CPU, GPU, RAM, and storage devices, to more intricate topics such as cooling systems, connections, and the latest technological advancements, you’ll gain a deep understanding of what makes computers work.

I created Convertium, a versatile app available on the Apple App Store for macOS, iOS, iPadOS, and as a web application. Convertium offers an intuitive interface for converting units across categories, making it a practical tool for everyday use.

• Career Essentials in Generative AI by Microsoft and LinkedIn – Microsoft Certificate of Completion

• Machine Learning Specialization – Stanford Online – Coursera – G65EGSTZCX9X

• Data Analysis by Microsoft and LinkedIn – Microsoft Certificate of Completion

• AWS Fundamentals Specialization – Amazon Web Services on Coursera – LFJ3TL22NAZH

• Google Data Analytics Specialization – Google on Coursera – A5U5XGWHB9W9

• Google IT Support Specialization – Google on Coursera – THHKTVCJJDLL

• Python Specialization – University of Michigan | Coursera – AS66VRY7JX5G

• UI / UX Design Specialization – California Institute of the Arts on Coursera – U82A8S2TJURR

• Management of International Development – Università Bocconi | Coursera – 3AUVXTJDEX32

• System Administration and IT Infrastructure Services – Google on Coursera – EHCDL7N2JCC4

• IT Strategy & Management

  • Strategic IT Planning:
    Aligning IT strategies with business goals, budgeting for IT investments, and forecasting technology needs.

  • IT Governance:
    Implementing frameworks like COBIT and ITIL to ensure compliance, resource management, and security across IT systems.

  • Change Management:
    Leading change initiatives, guiding teams through transitions like system upgrades, migrations, and new technology integrations.

  IT Infrastructure & Systems

  • Network Configuration & Management:
    Designing and maintaining complex network architectures, including LAN/WAN setups, multi-site VPNs, and firewalls.

  • Cloud Integration & Networking:
    Managing cloud environments (AWS, Azure) with cloud-based networking solutions for seamless communication across hybrid infrastructures.

  • Virtualization & Containerization:
    Experience with VMware, Hyper-V, Docker, and Kubernetes for efficient resource utilization and scalability.

  • System Administration:
    Managing servers (Windows, Linux), databases (SQL Server, MySQL, PostgreSQL), and virtual machines for optimal performance and availability.

  Cybersecurity & Compliance

  • Advanced Security Protocols:
    Implementing intrusion prevention systems (IPS), data encryption, and zero-trust architectures to protect data and networks.

  • Compliance & Regulatory Knowledge:
    Ensuring compliance with GDPR, CCPA, ISO 27001, and other data protection regulations through audits, policies, and secure processes.

  Technical Support & Troubleshooting

  • 24/7 IT Support:
    Providing round-the-clock support for software, hardware, and network issues, ensuring minimal downtime and maximum operational efficiency.

  • Problem Solving & Issue Resolution:
    Resolving technical problems swiftly, achieving a high rate of first-contact resolution and reducing system downtime.

  Programming & Development

  • Python:
    Proficient in Python for automation, data analysis, and scripting, streamlining workflows and enhancing system performance.

  • Xcode:
    Skilled in iOS and macOS development using Xcode, focusing on cross-platform app development, including projects like Convertium.

  Digital Marketing & Web Development

  • Google Ads & PPC Campaigns:
    Running data-driven PPC campaigns, optimizing ROI, and conducting A/B testing for better conversion rates.

  • SEO & Content Strategy:
    Implementing on-page and off-page SEO strategies to boost organic traffic and improve search rankings.

  • WordPress & CMS Management:
    Developing and maintaining websites using WordPress and other CMS platforms, ensuring responsive design and effective content management.

  App Development

  • Cross-Platform App Development:
    Designing and deploying apps for macOS, iOS, iPadOS, and web platforms, focusing on usability and seamless functionality.

  Data Analysis & Optimization

  • Data Analysis:
    Advanced skills in Python, SQL, and Excel for data cleaning, analysis, and deriving insights to optimize IT systems and marketing strategies.

  • Performance Monitoring:
    Using tools like Google Analytics, Splunk, and Nagios to track system performance, monitor network health, and analyze campaign metrics.

  Project Management & Leadership

  • Agile & Scrum Methodologies:
    Leading IT projects from planning to completion using Agile methods, ensuring timely delivery and effective team collaboration.

  • Jira Proficiency:
    Utilizing Jira for project tracking, sprint management, and improving workflow efficiency across teams.

  • Team Leadership:
    Managing IT teams, promoting collaboration, and ensuring high productivity across global teams.

  • Vendor Management & Procurement:
    Negotiating contracts, managing vendor relationships, and optimizing procurement processes for cost-effectiveness.

  • IT Budgeting & Cost Optimization:
    Developing and managing IT budgets, optimizing costs through strategic investments and resource allocation.

  Disaster Recovery & Business Continuity

  • Disaster Recovery Planning:
    Designing comprehensive disaster recovery protocols, conducting regular drills, and ensuring business continuity.

  • High Availability Systems:
    Implementing high availability configurations, such as load balancing and failover clustering, to maintain 24/7 operations.

  Print & Graphic Design

  • Adobe InDesign & Print Media:
    Proficient in Adobe InDesign, creating print materials such as flyers, brochures, and magazines for marketing and promotional campaigns.

  Communication & Collaboration Tools

  • Collaboration Tools:
    Using tools like Slack, Microsoft Teams, Zoom, and Jira to maintain communication, track progress, and collaborate effectively with remote teams.

  • Documentation & User Training:
    Developing user-friendly guides, technical documentation, and training programs to empower users in IT best practices.